Better Business Relations

A 2023 survey by Express Employment Professionals found that, on average, Canadian employers spend approximately $30,674 annually to replace a single employee.

According to NewsWire, In Canada, the average annual turnover rate for call center agents is approximately 35%. This means that, on average, 35% of call center agents leave their positions each year.

High turnover rates among call center agents in Canada are primarily due to job dissatisfaction caused by low pay, limited career advancement opportunities, and the repetitive, stressful nature of the work. Agents also face poor work-life balance, irregular hours, and emotional exhaustion from handling difficult customer interactions. Additionally, a lack of recognition and support from management contributes to burnout and the decision to leave the job.